Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).


Is Sanctum Australian Owned?

YES - Sanctum is a 100% Australian owned, family run business which continues to research, develop and manufacture locally in the Byron Bay Shire a range of organic beauty products.

What Does It Mean To Be Organic?

Sanctum Organic and bio dynamic believes in using the purest of ingredients and processes to formulate the new range.Whilst Sanctum has always believed in being 100% Pure Natural Therapy with all ingredients being naturally derived and containing no petrochemicals, parabens or fragrances. To be truly natural Sanctum has sourced ingredients from companies that practice organic farming and processes.Organic means working with natural inputs and as little as possible of anything that will cause adverse environmental impact. Sanctum believes that through the certification process and random manufacturing audits provided by a governing body a high standard of organic products will be produced.All products in the Sanctum range contain over 70% certified organic ingredients, whilst many of the range contains over 95 % organic ingredients. To be certified organic is a guarantee of the purity of products and the integrity of Sanctum.

Are Sanctum Products Suitable For Sensitive, Easily Irritated Skin?

Are Sanctum Products Suitable For Sensitive, Easily Irritated Skin?When it comes to finding products that work and don't upset the skin, sensitive skin can be very challenging. Use Organic Skin Care products. Sensitive skin may be genetic or occur as a result of environmental factors.The Sanctum range seeks to restore the skin's own natural balance making it highly suitable for most skin types and conditions. As sensitive skin is easily irritated it is best to patch test any product first and then incorporate it slowly into your skincare regime.Sanctum products are made from certified organic ingredients and do not contain artificial preservatives, fragrances, colours, dioxins, petrochemicals, mineral oils, propylene glycol, diethanolamine (DEA), phthalates, sodium lauryl sulfate, sodium laureth sulphate, aluminium and animal derived ingredients.Sensitive skin will greatly benefit from taking a holistic approach to your health and well-being. Your skincare regime will be enhanced by focusing on such factors as; reducing stress, eating and drinking well, avoiding over exposure to UV rays and taking time out for sleep and relaxation.

Why Would I Choose A Sanctum Product Compared To A Chemical Based Range?

Many ingredients can be labeled chemical free, however, where the ingredient is sourced from and the process used to derive them defines how natural they are.
It is a medically recognized fact that our body absorbs significant amounts of what we put on our skin. With research into the relationship between synthetic chemicals and cancer Sanctum believes using the purest ingredients and processes to formulate their products not only benefit the skin but consumer's health.

How Should I Treat Sensitive Skin?

Any skin that is broken or easily irritated should be treated gently. Start with a basic face care regime of cleanse, tone and moisturise. After time you may build up to the use of an exfoliant and/or mask treatments. Every person's skin is different, so it is a matter of working out what works best for you. Treatment products with AHA's are probably best avoided.Using Sanctum Skincare:Stage 1: Soothing Cream Cleanser, Tone & Refresh Mist, Moisture Replenish, Firming Eye Balm.Stage 2: Hy C Recovery SerumStage 3: Hydrating Gel MaskStage 4: Gentle Face Exfoliant

Are Sanctum products cruelty free ?

YES - Sanctum believes that beauty products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.  All of our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit